Opening and Managing your account

This page, together with the documents referred to in it, sets out the terms on which The Royal Mint Limited (we, us, our and The Royal Mint) allow you to open and manage your customer account (Customer Account) with us on our website www.royalmint.com and/or our mobile applications (either and both being defined herein as Platform).

By opening and using your Customer Account, you confirm that you accept these terms and conditions (Account Terms) and that you agree to comply with them. If you do not agree to these Account Terms, please refrain from opening or using a Customer Account.

Please note that some clauses in these Account Terms apply only in relation to our buy back service (Buy Back Service) or purchase of any gold, silver or platinum coins or bars from the Platform in Bullion quality standard, including products from our DigiGold (including digital gold, silver and platinum) range (Bullion Products) – we have stated within each such clause where this is the case.

You are also bound, where appropriate, by the other terms and conditions on our site, including our Website Terms of Use.

We will only use your personal information as set out in our Privacy Policy.

1. Information about us

   1. We are a government owned company, registered in England and Wales under company number 06964873, with our registered office at Llantrisant, Pontyclun, CF72 8YT, United Kingdom (our premises). Our VAT number is GB 256 5227 96. We operate www.royalmint.com.
   2. To contact us, please see our Contact Us page or email us on: customer.services@royalmint.com.

2. Registration

   1. In order to buy our products (Products) through our Platform, you must have a registered approved Customer Account.
   2. To be eligible to register a Customer Account, you must meet the following criteria, and you represent and warrant that:
      1. if you are a consumer, you:
         1. are 18 years of age or older;
         2. agree to us carrying out certain credit and personal identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation and you shall provide us with such documentation as we may require to satisfy these purposes upon registration and from time to time thereafter;
         3. are not currently restricted from using our Platform, or not otherwise prohibited from having a Customer Account (for example, if you are a resident of a restricted country or region listed here: https://www.royalmint.com/help/account/international-customers/);
         4. will only maintain one Customer Account at any given time; and
         5. will not infringe any rights of ours or our licensees, including intellectual property rights such as copyright or trademark rights
      2. if you are a business, you:
         1. agree to us carrying out certain credit and identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation and shall provide us with such documentation as we may require to satisfy these purposes from time to time;
         2. are not currently restricted from using our Platform, or not otherwise prohibited from having a Customer Account (for example, if you are registered in a restricted country or region listed here: https://www.royalmint.com/help/account/international-customers/);
         3. will only maintain one Customer Account at any given time;
         4. have full power and authority to enter into these Account Terms and doing so will not breach any other agreement to which you are a party;
         5. will not infringe any rights of ours or our licensees, including intellectual property rights such as copyright or trademark rights; and
         6. agree to provide at your cost all equipment, software and internet access necessary to use our Platform.

3. Our management of Customer Accounts

   1. We reserve the right to:
      1. reject an application by any person or organisation for a Customer Account;
      2. suspend access to a Customer Account if opened;
      3. close a Customer Account;
      4. withdraw customer services support; and
      5. block access to our Platform,

   in each case at our sole discretion and without reason.

4. Funding Customer Accounts

   1. If you are a:
      1. consumer, you must fund your Customer Account from a personal banking facility registered in your own name; or
      2. business, you must fund your Customer Account from a business banking facility registered in the business’ name.
   2. To make a purchase of Bullion Products via the Platform, you have the option to either pay for them with a debit or credit card, or otherwise pre-fund your Customer Account. Please note that the pre-fund option is available for the purchase of Bullion Products only (and will not, for example, be available where you are purchasing a mixed basket of Bullion Products and other Products). You will need to have a Customer Account with sufficient funds credited to be able to buy Bullion Products via the pre-fund option. When you register on the Platform, you will be provided with account information to transfer funds from your bank account to our designated bank account. You may also deposit funds by debit or credit card. Once you have deposited funds to your Customer Account via bank transfer, debit card or credit card, you will be notified that money is available to buy Bullion Products.
   3. A debit card may be used to fund your Customer Account or to make a purchase, up to a maximum deposit of £50,000, or by using a credit card up to a maximum deposit of £20,000.
   4. Your Customer Account is solely for the purpose of facilitating purchases via the Platform. It is not designed or intended to serve any other purpose.
   5. Funds deposited into your Customer Account but not used to buy Bullion Products within 30 calendar days of crediting your Customer Account may be returned without notice.
   6. You may be required to provide evidence of your source of funds and wealth in relation to any funds deposited into your Customer Account or that you seek to use to fund purchases – we will contact you where this is required. Where we request this, and you are unable or refuse to provide the required evidence, we may return the funds without notice and cancel any purchase.
   7. Please note that your debit and/or credit card provider may charge you a fee for funding your Customer Account and for making purchases. You should contact your bank or card issuer to confirm any charges which they may impose before funding your Customer Account. We will not be liable to you for any such charges.

5. Withdrawals

   1. Prior to withdrawal, you must add a linked bank account within My Account.
   2. If we can validate that monies are to be returned to your same bank account from which you originally credited your Customer Account by bank transfer, no further checks will be necessary.
   3. If you funded your account by debit card or wish to withdraw to a different bank account from that used to fund the account this will be subject to us completing satisfactory due diligence checks on the account, which may include the requirement to provide evidence. Failure to do so may result in delay in receipt of funds.
   4. If you are a:
      1. consumer, your withdrawal from your Customer Account must be to a personal banking facility registered in your own name; or
      2. business, your withdrawal from your Customer Account must be to a business banking facility registered in the business’ name.

6. Third Party Access

   1. If you have mental capacity, and wish to provide another individual (third party) access to your account, please review and complete our Third Party Access - Guidance and Mandate. Third parties that you grant access to your account may be subject to the same criteria as you are as a Customer, including being subject to certain credit and personal identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation.
   2. Once you have reviewed and completed our Third Party Access - Guidance and Mandate, please send this to us either by:
      1. Email: customer.services@royalmint.com; or
      2. Post: Customer Services Team, PO Box 500, Pontyclun, CF72 8WP.
   3. We will contact you to confirm receipt of your request and inform you if we require any additional information in order to process your request. Please note that it can take up to 10 working days, beginning the day after we receive your request before your third party is set-up with access to your account.
   4. If a Customer has lost mental capacity and you have been appointed attorney, controller, deputy, guardian, or intervener, you must inform us as soon as practicable following your appointment. We will require certified evidence of your appointment and may need to conduct certain credit, identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation. Please review, complete and return our Third Party Access - Guidance and Mandate referred to above.
   5. If you are attorney, controller, deputy, guardian, or intervener for an individual who is not an existing Customer, and you are looking to set-up an account for them, please review, complete and return our Third Party Access - Guidance and Mandate referred to above.
   6. Please contact Customer Services should you have any questions on 0800 032 2154.

7. Notifying us of a death of a Customer

   1. If a Customer has died and you are their representative, executor, or next of kin, you must inform us as soon as practicable. Please review and complete our Deceased Customer - Guidance and Notification. Please send this to us either by:
      1. Email: customer.services@royalmint.com; or
      2. Post: Customer Services Team, PO Box 500, Pontyclun, CF72 8WP.
   2. We will contact you to confirm receipt of your notification and inform you if we require any additional information.
   3. Please note that, before providing information as to a deceased Customer’s account status (such as whether they held a secure storage box, what the balance of their account is or what, if anything, they held in the vault), we will require a certified copy of the Customer’s death certificate and confirmation that you are entitled to administer the Customer’s estate. For example, if you are an executor and this is specified in the Customer’s will, then we will require a certified copy of that will. If the Customer did not complete a will, we would require a declaration to that effect to be made and that you are the Customer’s ‘next of kin’. Ordinarily, this means a widow/widower or surviving civil partner, child, parent, brother or sister, or other relative or entitled person.
   4. Depending on the deceased Customer’s account status, we may require a certified copy of a Grant of Representation, Grant of Probate or Confirmation (Scotland). We may ask for this if the Customer held a secure storage box and/or holdings valued £5,000.00 or more. However, we reserve the right to request this regardless of whether a secure storage box is held and/or holdings are valued £5,000.00 or more.
   5. We may also conduct certain credit, identity and residency checks on you as the Customer’s representative, executor or next of kin for the purposes of anti-money laundering, identification and risk mitigation.

   Please contact Customer Services should you have any questions on 0800 032 2154.

8. Dormancy

   1. A dormant Customer Account is one which hasn’t been used in the last 12 calendar months, excluding debited storage charges. Dormant Customer Accounts pose a significant risk of fraudulent activity, since they are not being checked regularly.
   2. To prevent your Customer Account from going dormant, you must make a transaction and continue to use it regularly.
   3. A dormant account with a credit balance, or a Product in storage, may be frozen. Please contact us to reactivate a dormant account at customer.services@royalmint.com.
   4. Before reactivating a dormant account, we will need to check that your details are up to date, and you may be subject to a further credit and personal identity and residency checks.
   5. A dormant account with a zero balance, and with no product in storage, may be closed.

9. Closure

   To close your account, please contact us at customer.services@royalmint.com.

10. Customer Account Compulsory Checks

    1. Upon registration, and from time to time thereafter, we will carry out electronic checks on you to confirm your identity and residency in accordance with UK anti-money laundering regulations.
    2. If, for any reason, electronic checks cannot be performed satisfactorily, we will notify you and you will be able to use a facility via the Platform to upload files containing your identification information. If we require any further information from you, we will contact you.
    3. You warrant that all information and documents provided to us are up-to-date, complete, truthful, accurate and not misleading.
    4. You will be responsible for and assume all risks in respect of any information and/or documents which you send to us (either electronically or physically), until such time as we receive them, at which point we shall become responsible for their security while they are in our possession. We will not be held responsible or liable for such information and/or documents until such time of receipt.
    5. You are also solely responsible for securing and backing up your information and documents, before sending them across to us. We recommend that you send all confidential or sensitive information and documents to us securely, for example through a traceable and adequately insured recorded delivery service.
    6. Please see our Privacy Policy for more information on how we handle your data.
    7. As soon as these checks have been successfully completed, you will be able to buy or sell Products.

11. For Hong Kong customers only – Consent for Compulsory Checks

    1. In order to verify your identity for the purposes of anti-money laundering, identification and risk mitigation, you agree to voluntarily provide:
       1. The Royal Mint Limited;
       2. GB Group PLC (company number 02415211, whose registered office is at The Foundation, Herons Way, Chester, CH4 9GB) (GBG);
       3. TransUnion Limited (company number 03834989, whose registered office is at 95 Glencairn Road, London, SW16 5DG) (TransUnion); and
       4. any other customer identity verification provider contracted by The Royal Mint Limited from time to time (ID Verification Provider),

       with your Personal Data (as defined below) and hereby expressly consent to and authorise as follows below.

    2. Personal Data refers to such data only consisting of the following (and shall include any updated data of the following items from time to time):
       1. your full name, including surname, given name and other name;
       2. your Hong Kong Identity Card Number;
       3. your date of birth;
       4. your correspondence address; and
       5. your telephone number.
    3. the consent and authorisation above is given by you to The Royal Mint Limited on its own behalf, and on behalf of, and as agent for, GBG, TransUnion and any other ID Verification Provider for the following uses of your Personal Data:
       1. the transfer to TransUnion by The Royal Mint Limited, through GBG, or to any other ID Verification Provider of your Personal Data for verification of your Personal Data;
       2. TransUnion or any other ID Verification Provider checking if your Personal Data is on the database of TransUnion or such other ID Verification Provider;
       3. TransUnion or any other ID Verification Provider providing the matching result to GBG or any other ID Verification Provider and The Royal Mint Limited, which may or may not be located inside Hong Kong, without having sent you any copy of the result for your review; and
       4. retention of the Personal Data for the period necessary in accordance with the laws of England and Wales.
    4. By submitting this data, you understand the above and you give consent to and authorise The Royal Mint Limited, GBG, TransUnion and any other ID Verification Provider to act in accordance with the above. Further, you agree and acknowledge that the use of your Personal Data for the above by The Royal Mint Limited, GBG, TransUnion and/or any other ID Verification Provider shall not be made the basis for any complaint, claim, suit, demand or cause of action or other proceeding against The Royal Mint Limited, GBG, TransUnion or any other ID Verification Provider by you or any third party.

12. Changes to these terms

    We may revise these Account Terms at any time by amending this page without notice. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

13. 13. Jurisdiction and applicable law

    These Account Terms will be governed by the laws of England and Wales. Any dispute arising from, or related to, these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated on 2 October 2024