U.S. Terms Applicable to Opening and Managing Your Account

The terms and conditions set forth herein (the “Customer Account Terms”), are part of, and incorporated into Terms of Use and together with any Additional Terms (as defined in the Terms of Use) referred to herein, govern your use and manage of your customer account (“Customer Account”). Capitalized terms not defined herein have the meanings given in our Terms of Use or Additional Terms, as the case may be. 

By opening and using your Customer Account, you confirm that you accept the Customer Account Terms and that you agree to comply with them. If you do not agree to these Customer Account Terms, please do not open or use a Customer Account.

Please note that some clauses in these Customer Account Terms apply only in relation to our buy back service (the “Buy Back Service”) or purchase of any gold, silver or platinum coins or bars from the Services in Bullion quality standard, including products from our DigiGold (including digital gold, silver and platinum) range (the “Bullion Products”). We have stated within each such clause where this is the case.

1. Information about us

1.1. We are a government owned company, registered in England and Wales under company number 06964873, with our registered office at Llantrisant, Pontyclun, CF72 8YT, United Kingdom (our premises). Our VAT number is GB 256 5227 96. We operate www.royalmint.com.

1.2. To contact us, please see our Contact Us page or email us on: customer.services@royalmint.com.

2. Registration

2.1. In order to buy Products through our Services, you must have a registered approved Customer Account.

2.2. To be eligible to register a Customer Account, you must meet the following criteria, and you represent and warrant that:

(a) if you are a consumer, you:

(i) are 18 years of age or older;

(ii) agree to us carrying out certain credit and personal identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation and you shall provide us with such documentation as we may require to satisfy these purposes upon registration and from time to time thereafter;

(iii) are not currently restricted from using our Services, or not otherwise prohibited from having a Customer Account (for example, if you are a resident of a restricted country or region listed here: );

(iv) will only maintain one Customer Account at any given time; and

(v) will not infringe any rights of ours or our licensees, including intellectual property rights such as copyright or trademark rights.

(b) if you are a business, you:

(i) agree to us carrying out certain credit and identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation and shall provide us with such documentation as we may require to satisfy these purposes from time to time;

(ii) are not currently restricted from using our Services, or not otherwise prohibited from having a Customer Account (for example, if you are registered in a restricted country or region listed here: );

(iii) will only maintain one Customer Account at any given time;

(iv) have full power and authority to enter into these Customer Account Terms and doing so will not breach any other agreement to which you are a party;

(v) will not infringe any rights of ours or our licensees, including intellectual property rights such as copyright or trademark rights; and

(vi) agree to provide at your cost all equipment, software and internet access necessary to use our Services.

3. Our management of Customer Accounts

3.1. We reserve the right to:

(a) reject an application by any person or organization for a Customer Account;

(b) suspend access to a Customer Account if opened;

(c) close a Customer Account;

(d) withdraw customer services support; and

(e) block access to our Services,

in each case at our sole discretion and without reason.

4. Funding Customer Accounts

4.1. If you are a:

(a) consumer, you must fund your Customer Account from a personal banking facility registered in your own name; or

(b) business, you must fund your Customer Account from a business banking facility registered in the business’ name.

4.2. To make a purchase of Bullion Products via the Services, you have the option to either pay for them with a debit or credit card, or otherwise pre-fund your Customer Account. Please note that the pre-fund option is available for the purchase of Bullion Products only (and will not, for example, be available where you are purchasing a mixed basket of Bullion Products and other Products). You will need to have a Customer Account with sufficient funds credited to be able to buy Bullion Products via the pre-fund option. When you register on the Services, you will be provided with account information to transfer funds from your bank account to our designated bank account. You may also deposit funds by debit or credit card. Once you have deposited funds to your Customer Account via bank transfer, debit card or credit card, you will be notified that money is available to buy Bullion Products.

4.3. A debit card may be used to fund your Customer Account or to make a purchase, up to a maximum deposit of £50,000, or by using a credit card up to a maximum deposit of £20,000.

4.4. Your Customer Account is solely for the purpose of facilitating purchases via the Services. It is not designed or intended to serve any other purpose.

4.5. Funds deposited into your Customer Account but not used to buy Bullion Products within thirty (30) calendar days of crediting your Customer Account may be returned without notice.

4.6. You may be required to provide evidence of your source of funds and wealth in relation to any funds deposited into your Customer Account or that you seek to use to fund purchases – we will contact you where this is required. Where we request this, and you are unable or refuse to provide the required evidence, we may return the funds without notice and cancel any purchase.

4.7. Please note that your debit and/or credit card provider may charge you a fee for funding your Customer Account and for making purchases. You should contact your bank or card issuer to confirm any charges which they may impose before funding your Customer Account. We will not be liable to you for any such charges.

5. Withdrawals

5.1. Prior to withdrawal, you must add a linked bank account within My Account.

5.2. If we can validate that monies are to be returned to your same bank account from which you originally credited your Customer Account by bank transfer, no further checks will be necessary.

5.3. If you funded your account by debit card or wish to withdraw to a different bank account from that used to fund the account this will be subject to us completing satisfactory due diligence checks on the account, which may include the requirement to provide evidence. Failure to do so may result in delay in receipt of funds.

5.4. If you are a:

(a) consumer, your withdrawal from your Customer Account must be to a personal banking facility registered in your own name; or

(b) business, your withdrawal from your Customer Account must be to a business banking facility registered in the business’ name.

6. Third Party Access

6.1. If you have mental capacity, and wish to provide another individual (third party) access to your account, please review and complete our . Third parties that you grant access to your account may be subject to the same criteria as you are as a Customer, including being subject to certain credit and personal identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation.

6.2. Once you have reviewed and completed our Third-Party Access - Guidance and Mandate, please send this to us either by:

6.2.1. Email: customer.services@royalmint.com; or

6.2.2. Post: Customer Services Team, PO Box 500, Pontyclun, CF72 8WP.

6.3. We will contact you to confirm receipt of your request and inform you if we require any additional information in order to process your request. Please note that it can take up to 10 working days, beginning the day after we receive your request before your third party is set-up with access to your account.

6.4. If a Customer has lost mental capacity and you have been appointed attorney, controller, deputy, guardian, or intervener, you must inform us as soon as practicable following your appointment. We will require certified evidence of your appointment and may need to conduct certain credit, identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation. Please review, complete and return our Third-Party Access - Guidance and Mandate referred to above.

6.5. If you are attorney, controller, deputy, guardian, or intervener for an individual who is not an existing Customer, and you are looking to set-up an account for them, please review, complete and return our Third-Party Access - Guidance and Mandate referred to above.

6.6. Please contact Customer Services should you have any questions on +44 800 032 2154 (which may be subject to international rates; please contact your provider for more details).

7. Notifying us of a death of a Customer

7.1. If a Customer has died and you are their representative, executor, or next of kin, you must inform us as soon as practicable. Please review and complete our . Please send this to us either by:

7.1.1. Email: customer.services@royalmint.com; or

7.1.2. Post: Customer Services Team, PO Box 500, Pontyclun, CF72 8WP.

7.2. We will contact you to confirm receipt of your notification and inform you if we require any additional information.

7.3. Please note that, before providing information as to a deceased Customer’s account status (such as whether they held a secure storage box, what the balance of their account is or what, if anything, they held in the vault), we will require a certified copy of the Customer’s death certificate and confirmation that you are entitled to administer the Customer’s estate. For example, if you are an executor and this is specified in the Customer’s will, then we will require a certified copy of that will. If the Customer did not complete a will, we would require a declaration to that effect to be made and that you are the Customer’s ‘next of kin’. Ordinarily, this means a widow/widower or surviving civil partner, child, parent, brother or sister, or other relative or entitled person.

7.4. Depending on the deceased Customer’s account status, we may require a certified copy of a Grant of Representation, Grant of Probate or Confirmation (Scotland). We may ask for this if the Customer held a secure storage box and/or holdings valued $5,000.00 or more. However, we reserve the right to request this regardless of whether a secure storage box is held and/or holdings are valued $5,000.00 or more.

7.5. We may also conduct certain credit, identity and residency checks on you as the Customer’s representative, executor or next of kin for the purposes of anti-money laundering, identification and risk mitigation.

7.6. Please contact Customer Services should you have any questions on +44 800 032 2154 (which may be subject to international rates; please contact your provider for more details).

8. Dormancy

8.1. A dormant Customer Account is one which hasn’t been used in the last 12 calendar months, excluding debited storage charges. Dormant Customer Accounts pose a significant risk of fraudulent activity, since they are not being checked regularly.

8.2. To prevent your Customer Account from going dormant, you must make a transaction and continue to use it regularly.

8.3. A dormant account with a credit balance, or a Product in storage, may be frozen. Please contact us to reactivate a dormant account at customer.services@royalmint.com.

8.4. Before reactivating a dormant account, we will need to check that your details are up to date, and you may be subject to a further credit and personal identity and residency checks.

8.5. A dormant account with a zero balance, and with no product in storage, may be closed.

9. Closure

To close your account, please contact us at customer.services@royalmint.com.

10. Customer Account Compulsory Checks

10.1. Upon registration, and from time to time thereafter, we will carry out electronic checks on you to confirm your identity and residency in accordance with U.K. anti-money laundering regulations.

10.2. If, for any reason, electronic checks cannot be performed satisfactorily, we will notify you and you will be able to use a facility via the Services to upload files containing your identification information. If we require any further information from you, we will contact you.

10.3. As soon as these checks have been successfully completed, you will be able to buy or sell Products.

11. Changes. Further to Section 31 of the Terms of Use, we have the right to revise and amend these Purchase Terms from time to time by posting revised Purchase Terms on the Sites. The revised Purchase Terms will apply in respect of any order for Products made twenty-four (24) hours or more after we have posted them on our Sites. If you do not agree to our revised Purchase Terms, please do not order Products from us.
12. Unless specifically stated herein, all other terms of the Terms of Use shall apply to your use of the Services.

Dated 19-12-2022.