U.S. Terms of Use

These Terms of Use (“Terms of Use”) explain the contractual relationship between you and The Royal Mint Limited (“Royal Mint,” “us,” our” or “we”), regarding your use of, and access to, our websites (the “Sites”) and the products, services and offerings made available to you through the Sites, including without limitation all features and functionality thereof and updates thereto and all Content made available through the Sites and any other services offered or otherwise made available to you through the Sites (e.g., authentication and valuation services, buy back services, promotions, sales of historical items, etc.) (together with the Sites, the “Services”). These Terms of Use include our and other terms and conditions specific to applicable products (the “Products”) made available by us to you (the “Additional Terms”), and together with the Privacy Policy and Additional Terms govern your access to and use of the Services. Capitalized terms used herein shall have the meaning ascribed in these Terms of Use, the Privacy Policy, or the applicable set of Additional Terms.

In-person visits to The Royal Mint are governed by The Royal Mint Experience terms and conditions.

YOU ACKNOWLEDGE AND AGREE THAT BY ACCESSING OR USING THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, INCLUDING ANY MODIFICATIONS OT THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES. We recommend that you print a copy of these Terms of Use for future reference.

UNLESS OTHERWISE EXPLICITLY PROVIDED, WE ONLY PROVIDE OUR SERVICES FOR DOMESTIC AND PRIVATE USE. BY ACCESSING AND USING THE SERVICES, YOU AGREE NOT TO USE OUR SERVICES FOR ANY COMMERCIAL OR BUSINESS PURPOSES. YOU FURTHER EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY.

IMPORTANT: THESE TERMS CONTAIN PROVISIONS THAT GOVERN THE RESOLUTION OF CLAIMS BETWEEN YOU AND THE COMPANY, INCLUDING THE REQUIREMENT THAT YOU RESOLVE ANY DISPUTES YOU HAVE WITH US THROUGH FINAL AND BINDING ARBITRATION. PLEASE SEE THE DISPUTES CLAUSE IN SECTION 25 BELOW FOR MORE INFORMATION.

Who we are and how to contact us

www.royalmint.com is a Site operated by The Royal Mint Limited. We are registered in England and Wales under company number 06964873, and have our registered office at Llantrisant, Pontyclun, CF72 8YT, United Kingdom. Our VAT number is GB 256 5227 96.

We are a Government-owned limited company.

To contact us, please email customer.services@royalmint.com.

We may make changes to the Terms of Use

We amend these Terms of Use from time to time. Every time you wish to use our Services, please check these Terms of Use to ensure you understand the terms that apply at that time.

We may make changes to our Services

The Services change frequently, and their form and functionality may change without prior written notice to you. We may provide updates (including automatic updates) for certain Services at our discretion, including without limitation upgrades, modifications, patches, error corrections and patches. Updates may also include removal or addition of certain features or functionalities of the Services. Certain portions may not operate properly if you do not install the Updates.

We have no obligation to provide Updates or to continue to provide or enable any particular features or functionality of any portion of the Services. We reserve the right to impose limits on certain Services or restrict your access to all or part of the Services without notice or liability.

We may suspend or withdraw our Services

Our Services are made available free of charge.

We do not guarantee that our Services, or any content thereon, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Services for business and operational reasons.

We may terminate your access to the Services, without notice, for conduct we believe violates these Terms, our policies, is harmful our business interests, or for an inactive account.

You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these Terms of Use, the Additional Terms, and any other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these Terms of Use to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You must keep your account details safe

Your ability to use the Services requires that you maintain accurate, complete, and up-to-date information in your user account. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

You acknowledge that you are solely responsible for any activity that occurs on your account and for keeping your password and login credentials safe and secure.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customer.services@royalmint.com.

Our Content

We either own or have the rights to all right, title and interest in our Services, and in the material published on it including without limitation all text, designs, trademarks, logos, audio clips, photographs, images, videos, graphics, data, information, source code, software compilations, and other materials, including the selection and arrangement thereof (collectively, the “Content”). The Services and Content are protected by copyright, trademark, trade dress, patent and other intellectual property laws of the United States and around the world and may not be copied or imitated in whole or in part by you, unless as explicitly stated under these Terms. All copyrights, trademarks, service marks, trade dress, patent and other intellectual property rights, and all derivative works thereof inherent in or appurtenant to the Services and Content, whether registered or not, are our sole property or the property of our third-party contributors. You agree to abide by all applicable copyright and other laws. Unless specifically granted herein, all such rights are reserved to us and our third-party contributors.

WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF ANY CONTENT AVAILABLE THROUGH THE SERVICES AND WE MAKE NO COMMITMENT TO UPDATE SUCH CONTENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL WE BE RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON SUCH CONTENT. YOU ARE SOLELY RESPONSIBLE FOR ENSURING ANY INFORMATION YOU RECORD IN THE SERVICES IS ACCURATE AND COMPLETE.

How you may use material on our Services

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organization to content posted on our Services.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Services must always be acknowledged.

You must not use any part of the content on our Services for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our Sites in breach of these Terms of Use, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on our Sites

Unless explicitly stated otherwise, the content on our Sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Sites. We express no opinion on the soundness as an investment of any coin, medal or other numismatic product.

Although we make reasonable efforts to update the information on our Sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Sites is accurate, complete or up to date.

We are not responsible for websites we link to

Where our Services contains links to other websites and resources provided by third parties, these links are provided for your information only. These links are provided solely for your convenience; we do not undertake any obligation to review or monitor any third-party websites linked from or to the Services and do not make any representations or warranties with respect to such third-party websites.

We have no control over the contents of those websites or resources. If you decide to access a linked third-party website, you do so at your own risk. We shall not be responsible for any information, materials or services obtained on or from such other websites and will not be liable in any respect for any damages arising from your access of such websites. The inclusion of these links does not imply any endorsement, representation or warranty by us with respect to any such website or the content or services contained through such websites. You agree not to link any websites to the Services without our express prior written consent.

User-generated content

The Services may allow you to post or may gather from your text, photos, videos, emails, mobile phone numbers, workout information and other material (“User Content”). You are responsible for your User Content, including its accuracy, legality, reliability, and appropriateness.

The Services may include information and materials uploaded by other users of the Services, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Services do not represent our views or values.

By posting User Content on or through the Services, you represent and warrant that:

you own the User Content and have the right to use the User Content and the right to grant us the rights and license as provided in these Terms, and
the posting of User Content on or through the Services does not violate the privacy rights, publicity rights, contract rights, intellectual property rights or any other rights of any person.
the posting of User Content does not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights, or rights of publicity or privacy, or violates any law or regulation.
the User Content is not defamatory, constitutes trade libel or product disparagement, or is unlawfully threatening, harassing, or contains hate speech, is not obscene or contains pornography, or
does not contain and false, inaccurate, or misleading statements or information
does not contain any computer programming routines such as viruses, Trojan horses, time bombs, or other malicious code or programs that may damage or interfere with the operation of any system, or unlawfully intercept any data or personal information.

You understand and agree that we do not verify or vouch for any User Content and if we determine in our sole discretion that any User Content is inaccurate, was posted or uploaded without authorization, or otherwise does or may violate these Terms or applicable laws, we reserve the right, at any time, without prior notice and without limiting any and all other rights we may have, at law or in equity, to (a) modify, refuse, or remove the User Content; (b) revoke the applicable user's right to use the Services; and/or (c) use any technological, legal, operational, or other means available to us to enforce the provisions of these Terms, including, without limitation, blocking specific IP addresses or deactivating the applicable user's registration.

By posting User Content using the Services, you grant us the irrevocable, perpetual, non-exclusive, transferable, fully-paid, worldwide right and license to use, copy, public perform, modify, reformat, translate, excerpt, display, reproduce, transmit and distribute User Content for any purpose on and in connection with the Services, including in promotions for the Services and other businesses with which we have a commercial relationship. This license includes the right for us to make User Content available to other users of the Services, who may also use User Content subject to these Terms.

How to complain about content uploaded by others

If you wish to complain about content uploaded by other users, please contact us by e-mail at the following: customer.services@royalmint.com.

If you believe someone has violated your copyright in and to any content on the Site, please refer to our Digital Millennium Copyright Act (DMCA) Policy.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our Services will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our Services. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Services, the server on which our Services are stored or any server, computer or database connected to our Services. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.

Rules about linking to our Sites

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Sites in any website that is not owned by you.

Our Sites must not be framed on any other Sites, nor may you create a link to any part of our Sites other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in the remainder of these Terms of Use.

If you wish to link to or make any use of content on our Sites other than that set out above, please contact customer.services@royalmint.com.

Use of our intellectual property

For intended use of our intellectual property, please see our guidance here.

Prohibited uses
You may use our Services only for lawful purposes. You may not use our Services:
1. In any way that breaches any applicable international, federal, state or local laws, regulations, rules, ordinances, statutes, requirements, codes or orders of any governmental or judicial authorities.
2. In any way that is unlawful, deceptive or fraudulent or has any unlawful or fraudulent purpose or effect, including without limitation by impersonating another person or user, accessing another user’s account, or falsely identifying yourself or impersonating another user.
3. For the purpose of harming or attempting to harm minors in any way.
4. To bully, insult, intimidate or humiliate any person.
5. To send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms of Use, including without limitation our content standards.
6. To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
7. Include anything in content provided by you that is
8. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
1. Not to reproduce, duplicate, copy or re-sell any part of our Services in contravention of the provisions of these Terms of Use.
2. Not to reverse engineer, decompile or disassemble any portion of the Services, or take any information of any other person from the Service.
3. Not to link to or mirror any portion of the Services
4. Not to cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise mining any portion of the Services
5. Not to unduly burden or interfere with the functionality of the Services
6. Not to remove, circumvent, disable, damage or otherwise interfere with security features of the Services
7. Not to access without authority, interfere with, damage or disrupt:

Interactive Services

We may from time to time provide interactive services, including, without limitation, chat rooms, bulletin boards, and auction platforms (“Interactive Services”).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any Interactive Service, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any Interactive Service, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our content standards, whether the service is moderated or not.

Unless age restrictions are in place, the use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any Interactive Service should be made aware of the potential risks to them.

Where we do moderate an Interactive Service, we may, but are not required to, provide you with a means of contacting the moderator should a concern or difficulty arise.

Content standards
These Content Standards apply to any and all material which you contribute to our Sites (“Contribution”), and to any interactive services associated with it.

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

We will determine, in its discretion, whether a Contribution breaches the Content Standards.

A Contribution must:
1. Be accurate (where it states facts).
2. Be genuinely held (where it states opinions).
3. Comply with the law applicable in England and Wales and in any country from which it is posted.
A Contribution must not:
1. Be defamatory of any person.
2. Be obscene, offensive, hateful or inflammatory.
3. Bully, insult, intimidate or humiliate.
4. Promote sexually explicit material.
5. Include child sexual abuse material.
6. Promote violence.
7. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
8. Infringe any copyright, database right or trade mark of any other person.
9. Be likely to deceive any person.
10. Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
11. Promote any illegal content or activity.
12. Be in contempt of court.
13. Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
14. Be likely to harass, upset, embarrass, alarm or annoy any other person.
15. Impersonate any person or misrepresent your identity or affiliation with any person.
16. Give the impression that the Contribution emanates from us, if this is not the case.
17. Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
18. Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
19. Contain any advertising or promote any services or web links to other Sites.

Comments, Feedbacks and Suggestions

You acknowledge that any comments, feedback, suggestions, ideas, pictures, video etc. (collectively, “Feedback”) disclosed, submitted or offered to us, shall remain our exclusive property and may be used by us in any medium and for any purpose without obtaining your specific consent. We are not under any obligation to maintain your name or Feedback in confidence or to pay to you any compensation for any Feedback submitted, or to respond to any of your Feedback. You agree that you will be solely responsible for the content of any Feedback you make.

Breach of the Terms of Use
When we consider that a breach of these Terms of Use has occurred, we may take such action as we deem appropriate.

Failure to comply with these Terms of Use constitutes a material breach of the Terms of Use upon which you are permitted to use our Services, and may result in our taking all or any of the following actions:
1. Immediate, temporary or permanent withdrawal of your right to use our Services.
2. Immediate, temporary or permanent removal of any Contribution uploaded by you to our Services.
3. Issue of a warning to you.
4. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
5. Further legal action against you.
6. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We exclude our liability for all action we may take in response to breaches of these Terms of Use. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

22. DISCLAIMERS; DISCLAIMERS OF WARRANTIES

THIS SERVICES ARE MADE AVAILABLE BY US “AS IS,” WITHOUT ANY REPRESENTATIONS OR WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED. ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, UNINTERRUPTED USE, ACCURACY OR RELIABILITY, ARE SPECIFICALLY EXCLUDED AND EXPRESSLY DISCLAIMED. WE MAKE NO WARRANTY THAT THE SERVICES OR PRODUCTS WILL MEET YOUR REQUIREMENTS. YOU ASSUME ALL RISK AS TO THE QUALITY, ACCURACY, SUITABILITY, AVAILABILITY AND PERFORMANCE OF THE SERVICES AND ACKNOWLEDGE THAT THE SERVICES MAY BE CHANGED FROM TIME TO TIME IN OUR SOLE DISCRETION. WE DO NOT REPRESENT OR WARRANT THAT THE SERVICES WILL BE ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THIS SERVICES OR ANY WEBSITE REFERRED OR LINKED TO HEREIN IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS SET FORTH IN THESE TERMS MIGHT NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Indemnification

By using the Services, you agree to defend, indemnify and hold us, our affiliates, partners, officers, members, directors and employees harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys’ fees, arising in any way from your use of the Services including without limitation the creation, placement or transmission of any message, information, software or other materials through the Services by you or related to any violation of these Terms by you (collectively, “Indemnified Matters”). We shall control the defense of any Indemnified Matters through counsel of our choice.

Limited Remedy

IF DEFECTIVE DIGITAL CONTENT THAT WE HAVE SUPPLIED, DAMAGES A DEVICE OR DIGITAL CONTENT BELONGING TO YOU AND THIS IS CAUSED BY OUR FAILURE TO USE REASONABLE CARE AND SKILL, YOUR SOLE REMEDY AND OUR SOLE LIABILITY TO YOU WILL BE, IN OUR SOLE DISCRETION EITHER (I) REPAIR THE DAMAGE OR (II) PAYMENT TO YOU COMPENSATION. HOWEVER, WE WILL NOT BE LIABLE FOR DAMAGE THAT YOU COULD HAVE AVOIDED BY FOLLOWING OUR ADVICE TO APPLY AN UPDATE OFFERED TO YOU FREE OF CHARGE OR FOR DAMAGE THAT WAS CAUSED BY YOU FAILING TO CORRECTLY FOLLOW INSTALLATION INSTRUCTIONS OR TO HAVE IN PLACE THE MINIMUM SYSTEM REQUIREMENTS ADVISED BY US.

HOWEVER, WE WILL NOT BE LIABLE FOR DAMAGE THAT YOU COULD HAVE AVOIDED BY FOLLOWING OUR ADVICE TO APPLY AN UPDATE OFFERED TO YOU FREE OF CHARGE OR FOR DAMAGE THAT WAS CAUSED BY YOU FAILING TO CORRECTLY FOLLOW INSTALLATION INSTRUCTIONS OR TO HAVE IN PLACE THE MINIMUM SYSTEM REQUIREMENTS ADVISED BY US.

Limitation of Liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

IN NO EVENT WILL WE OR OUR AFFILIATES BE LIABLE FOR ANY LOST PROFITS, SALES, BUSINESS OR REVENUE, LOST SAVINGS, LOST DATA, BUSINESS INTERRUPTION, OR OTHER INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR CLAIMS (WHETHER IN CONTRACT, IN TORT, INCLUDING NEGLIGENCE, OR OTHERWISE) ARISING OUT OF OR RELATING TO THE SERVICES, YOUR USE OR THE INABILITY TO USE THE SERVICES, YOUR PURCHASE OR SALE OF PRODUCTS THROUGH THE SERVICES; OR USE OF OR RELIANCE ON ANY CONTENT DISPLAYED OR MADE AVAILABLE ON OR THROUGH THE SERVICES. OUR AGGREGATE LIABILITY TO YOU FOR ANY REASON IS LIMITED TO THE LESSER OF YOUR ACTUAL DAMAGES OR THE AMOUNTS, IF ANY, PAID BY YOU IN THE THREE (3) MONTHS IMMEDIATELY PRIOR TO THE EVENT FIRST GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

NOTHING IN THESE TERMS SHALL EXCLUDE EITHER PARTY’S LIABILITY FOR (1) DEATH OR PERSONAL INJURY RESULTING FROM THE NEGLIGENCE OF A PARTY OR ITS EMPLOYEES WHILE ACTING THE COURSE OF THEIR EMPLOYMENT, (2) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (3) ANY OTHER LOSSES WHICH CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

DIFFERENT LIMITATIONS AND EXCLUSIONS OF LIABILITY WILL APPLY TO LIABILITY ARISING AS A RESULT OF THE SUPPLY OF ANY PRODUCTS OR SERVICES TO YOU, WHICH WILL BE SET OUT IN THE RELEVANT TERMS AND CONDITIONS ON OUR SITES.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Arbitration

By agreeing to the Terms, you agree that you are required to resolve any claim that you may have against us on an individual basis in arbitration as set forth in this Section 15. This will preclude you from bringing any class, collective, or representative action against us, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against us by someone else.

You and The Royal Mint agree that any dispute, claim or controversy arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you and The Royal Mint, and not in a court of law. Such arbitration shall take place in the County of New York, State of New York unless otherwise agreed.

You acknowledge and agree that you and The Royal Mint are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and The Royal Mint otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding.

The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect. The parties agree that the arbitrator ("Arbitrator"), and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of these Terms, including any claim that all or any part of this Section is void or voidable. Notwithstanding any choice of law or other provision in the Terms, the parties agree and acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. ("FAA"), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties that the FAA and AAA Rules shall preempt all state laws to the fullest extent permitted by law. If the FAA and AAA Rules are found to not apply to any issue that arises under this Arbitration Agreement or the enforcement thereof, then that issue shall be resolved under the laws of the state of New York.

The Arbitrator will render an award within the time frame specified in the AAA Rules. Judgment on the arbitration award may be entered in any court having competent jurisdiction to do so. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. An Arbitrator’s decision shall be final and binding on all parties.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction and venue of the federal and state courts located in the State of New York, New York County for any action arising out of or relating to these Terms.

Notices

If you are a consumer, all notices given by you to us must be given to The Royal Mint Limited at services@royalmint.com or Customer Services Team, PO Box 500, Pontyclun, United Kingdom CF72 8WP. We may give notice to you at either the e-mail or postal address you provide to us when using our Services. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or 3 calendar days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
If you are a business:
1. Any notice or other communication given by you to us, or by us to you, under or in connection with these Terms of Use (including any applicable Additional Terms) shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
2. A notice or other communication shall be deemed to have been received if
  (a) delivered personally, when left at our registered office;
  (b) sent by pre-paid first class post or other next working day delivery service, at 9.00am on the second working day after posting;
  (c) sent by e-mail, one working day after transmission; or
  (d) if posted on our Services, immediately.
3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
4. The provisions of this Section shall not apply to the service of any proceedings or other documents in any legal action.

Communications

When we refer, in these Terms and Conditions, to “in writing”, this will include email.
If you are a consumer, if you have any query, or in the event of a complaint, please contact our Customer Services Team at:

Enquiry Number: +44 800 032 2154 (which may attract an international rate; please check with your provider for more)

Email: customer.services@royalmint.com

If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us.

Use of Subcontractors.

The Royal Mint may perform any of its obligations and exercise any of its rights granted under these Terms through any associate, sub-contractor or any affiliated or group company of The Royal Mint or The Royal Mint Museum. The Royal Mint acknowledges and agrees that any act or omission of such associate, sub-contractor or company in relation to The Royal Mint’s rights or obligations under these Terms shall be deemed to be an act or omission of The Royal Mint itself.

Force Majeure.

We will have no liability to you under these Terms of Use if we are prevented from, or delayed in, performing our obligations under these Terms of Use by anything outside our reasonable control including, but not limited to, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks or the acts, decrees, legislation, regulations or restrictions of any government (a “Force Majeure Event”). If a Force Majeure Event takes place that affects the performance of our obligations under these Terms of Use:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Force Majeure Event.

Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and us with respect to the use of the Services, and supersede all discussions, communications, conversations and agreements concerning the subject matter hereof.

Assignment

You shall not transfer, assign, sublicense nor pledge in any manner whatsoever, any of your rights or obligations under these Terms. We may transfer, assign, sublicense or pledge in any manner whatsoever, any of our rights and obligations under these Terms to a subsidiary, affiliate, or successor thereof or to any third party whatsoever, without notifying you or receiving your consent.

Amendment to Terms

We may update or amend these Terms of Use (including the Additional Terms) from time to time. Amendments shall be effective upon posting on the Website. You are responsible for regularly reviewing these Terms. Your continued access and use of the Services following such posting constitutes your consent to be bound by any amended Terms.

ACTIONS INDICATING LEGALLY - BINDING AGREEMENT

You acknowledge and agree that by clicking on the button labeled “PURCHASE,” “SUBMIT”, “PLACE MY ORDER”, “I ACCEPT”, “I AGREE”, “ENTER” or such similar links that indicate your assent by consent as may be designated by The Royal Mint to accept these Terms, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by these Terms. In addition, you hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records.

GENERAL

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. In the event that any provision of these Terms is inoperative or unenforceable for any reason, such provision shall be enforced to the maximum extent permitted by law and the invalidity of such provision shall not affect the enforceability and validity of remaining provisions of the Terms. No independent contractor, partnership, joint venture or employer-employee relationship is intended or created. No action, regardless of form, which arises from or is related in any way whatsoever to these Terms, may be commenced by you more than twelve (12) months after such cause of action accrues. All notices and other communications under the Terms must be in writing and will be deemed to have been duly given when actually received. You may provide notices to us via (i) email to customer.services@royalmint.com.

If you have any questions regarding these Terms or the Services, please contact us at customer.services@royalmint.com.

Dated 19-12-2022.